Gbalee Privacy Policy – Your data is safe with us

1 Introduction & Scope

Gbalee (gbalee.bet) is an online gaming and betting platform serving users in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy applies to the Gbalee website, app, and all associated services.

This policy explains what information we collect, why we collect it, how we keep it secure, and what rights you have. By using Gbalee, you agree to this privacy policy.

Our privacy policy applies to all individuals who:

• When browsing the Gbalee website.
• Register for an account or attempt to do so.
• Use any of our games, betting, or lottery services.
• Contact our support team.

2 What information is collected

Gbalee collects only the data it needs. The table below outlines the categories of information we collect and the purpose of each.

Special Category Data

Gbalee does not generally collect special category sensitive data, such as health or religious information. However, a limited amount may be required for responsible gaming assessments, and is held under the strictest protection.

3 How We Collect Your Data

Gbalee collects information through several methods. We believe it's our responsibility to keep you informed about each one.

Directly From You

• When completing the registration form.
• When submitting documents for KYC verification.
• When making a deposit or withdrawal.
• When you contact us via support chat or email.
• When participating in promotional forms or surveys.

Automatically

• Through cookies and tracking technologies while browsing the website.
• From login sessions and security logs.
• From server logs during gameplay.

From third parties

• Transaction confirmations from payment providers (Mobile Pay, Nagad, etc.).
• Identity verification from KYC verification agencies.
• Risk assessment data from fraud prevention services.

4 Purpose of Data Use

Gbalee uses your data only for the specific purposes outlined below — never for anything beyond that.

• Service Delivery: Account management, gameplay functionality, and payment processing.
• Identity verification: Completing the KYC process and confirming your age.
• Security: Prevention of fraud, money laundering, and account hacking.
• Legal Obligations: Meeting regulatory and compliance requirements.
• Customer Support: Issue resolution and complaint processing.
• Responsible Gaming: Identifying problematic gaming patterns and providing support.
• Service Improvement: Analyzing and improving the user experience.
• Relevant communications: Sending important updates, promotions, and offers.

5 Data Sharing Policy

Gbalee never sells or rents your personal data. However, in certain circumstances, information may be shared with trusted third parties.

Who your data may be shared with

• Payment provider: Information required to process transactions.
• KYC Verification Agencies: For identity verification purposes.
• Law Enforcement: When required by court order or legal obligation.
• Regulatory Authority: To meet licensing requirements.
• Technology Service Providers: Hosting, cloud storage, and similar providers, all bound by strict confidentiality agreements.

What will never happen

• Selling your data to third-party marketing companies.
• Unauthorized disclosure of information.
• Sharing personal data with business partners (excluding analytics).

6 Cookies & Tracking Technologies

Gbalee uses cookies and similar technologies on its website. Cookies are small files stored in your browser that help enhance your experience on the site.

Types of Cookies We Use

• Essential cookies: Used to maintain login sessions and ensure site security. Disabling these cookies will prevent the site from functioning properly.
• Functionality Cookies: Remembering your preferences, such as language or display settings.
• Analytics Cookies: Used to understand which pages are visited most. All data is fully anonymized.
• Security cookies: To detect fraud and identify multiple accounts.

Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

7 Data Protection Measures

Gbalee uses industry-standard technology and processes to keep your data secure.

Technical security

• 256-bit SSL/TLS encryption – applied to all data transfers.
• Data is stored in encrypted form in the database.
• Two-Factor Authentication (2FA).
• Firewall and intrusion detection systems.
• Regular security audits and penetration testing.

Organizational security

• Only authorized personnel have access to personal data.
• Data protection training is mandatory for all staff.
• An incident response plan is in place for prompt action in the event of a data breach.

8 Your Rights

Under Gbalee's Privacy Policy, you have the rights listed below. To exercise any of these rights, please contact our support team.

9 Data Retention Period

Gbalee does not retain your data longer than necessary. Retention periods for different types of data are outlined below:

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• KYC documents: 5 years after verification, or as required by law.
• Support Chat Logs: Up to 2 years after the issue is resolved.
• Cookie Data: Between 30 days and 1 year, depending on the type of cookie.

Once the retention period expires, data is securely deleted or anonymized.

10 Children's Privacy

Gbalee is strictly for individuals aged 18 and above. We do not knowingly collect data from children or minors.

Age verification is mandatory during registration. If we discover that data has been inadvertently collected from a minor, it will be deleted immediately and the associated account will be closed.

11 Policy Updates

Gbalee may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:

• The "Last updated" date at the top of the policy will be revised accordingly.
• For significant changes, notice will be provided via email or on the website.
• Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.

We recommend checking this page regularly for the latest updates.

12 Contact Us

For any questions, requests, or complaints about our privacy policy, please get in touch. We're always here to help.

• Email: support@gbalee.bet
• Website: gbalee.bet
• Response Time: Typically within 24–48 hours